Unbusted Support
We're happy to help with questions about using Unbusted, camera permissions, purchases, or restoring lifetime access.
Contact Support
Email us and we'll get back to you as quickly as we can. Please include your device model and iOS version so we can help you faster.
Or send us a message
Something not working, or Unbusted got a detection wrong? Tell us what happened and we'll look into it.
We use what you send only to look into the problem and reply to you. Please don't include your child's name or any photos.
You can also leave a rating or review on the App Store.
Troubleshooting
Camera permission is not working
Unbusted needs camera access to monitor study presence. To confirm it is enabled, go to Settings → Privacy & Security → Camera and make sure Unbusted is switched on. Without this permission, focus sessions cannot run.
A session will not begin
Force-close the app and reopen it. On iPhone, swipe up from the bottom of the screen (or double-press the Home button), swipe the Unbusted card away, then tap the Unbusted icon to relaunch.
Lifetime Access is not recognized after reinstall or device change
Your purchase is tied to your Apple ID. To restore it, enter the parent PIN to unlock the purchase area, then tap Restore Purchase. Make sure you are signed into the same Apple ID that was used for the original purchase. If the restore still fails, contact support and include your device model, iOS version, and any error message shown. Never send us your Apple ID password or payment information.
What to include when contacting support
- Your iPhone model (e.g., iPhone 15 Pro)
- Your iOS version (Settings → General → About → iOS Version)
- A brief description of what happened and what you expected to happen
- Any error message or notification text you saw
Privacy Inquiries
For questions about how Unbusted handles your information, please see our Privacy Policy or contact us directly at: